Relationship Manager/lead

Midrand, Johannesburg, South Africa

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Job Summary Key Responsibilities:

Oversee and ensure accurate, timely processing of payroll for our account team.
Lead the recruitment process, ensuring alignment with both BPO and company values, expectations, and requirements.
Act as the main point of contact between client representatives and our in-house teams, fostering a strong client relationship.
Consistently monitor and report on key metrics and deliverables, ensuring adherence to service level agreements.
Address and manage any challenges or discrepancies related to mobility, payroll or recruitment, ensuring swift resolution and clear communication.

Required Qualifications & Experience:

A Qualification in Business Administration, Human Resources, or related fields.
Minimum of 5 yearsxe2x80x99 experience in Payroll Outsourcing and Recruitment, preferably within a BPO setting.
Proven track record of managing high-profile client accounts.
Strong understanding of best practice of Global Corporations, with experience working with such clients being a plus.
Excellent communication and interpersonal skills.

Liyema Consulting

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