Job Description

Midas is searching for a Regional Retail Manager to join the team in Menlyn. The purpose of this position is to ensure growth and success for the entire branch, reach financial targets and profits.
Key Responsibilities:
Profitability and Cost Control

• Ensure department achieves budget objectives by continuous examination of operating controls
• Manage the department efficiently
• Maintain effective control of expenses in line with budget objectives
• Ensure all outstanding debts are collected expeditiously
• Ensure all parts purchased are controlled and sold at a profit
• Review pricing policies, labour rates, fleet discounts, parts pricing and other company and factory policies
• Monitor all warranty claim submissions and requisite credits and take action as required

Customer Satisfaction

• Improve the quality of Customer Service and Retention by enhanced facilities
• Improve Sale people skills by effective marketing and ongoing staff training
• Maintain records of Customer complaints
• Maintain and / or congratulation for use and action as required

Staffing

• Establish the levels of staff required to achieve budget
• Recruit, select and train staff
• Ensure that training standards are fully maintained so that future manpower requirements are covered
• Establish training needs, plan programmes and maintain records of training and costs thereof
• Conduct staff performance appraisals twice a year and ensure that action is taken on results thereof
• Conduct staff meetings

Marketing and Sales

• Draw up and initiate marketing plans
• Instigate and operate advertising and promotional activities with the Marketing department

Asset Control

• Ensure that premises and equipment and other assets are controlled and used effectively
• Establish adequate safety and security procedures to protect property and personnel
• Check all equipment for condition and accuracy of diagnosis

Housekeeping and Safety

• Be familiar with the BSOPs and Delegation of Authorities/Limits
• Implement and ensure compliance with safety rules, legislation and environmental concerns
• Ensure that the general appearance of the department/branch is of the highest standard
• Ensure that all clerical functions within the department are carried out in accordance with policies
• Review with departmental activities and reporting structures

General

• Attend functions
• Perform any other reasonable duties which may be required
• Promote the SOP in all aspects of the operation

Qualifications and Experience:

• Grade 12 / matric essential
• Degree / Diploma in Business Management or Marketing advantageous
• 3-5 years' knowledge and experience of sales and marketing of Commercial Vehicle Parts

Skills and Personal Attributes:

• Management Skills
• Customer Orientation
• Negotiation Skills
• Understanding of HR and IR policies and processes
• Excellent Communication Skills, both written and verbal
• Organizational skills
• Computer literate
• Administrative skills
• Coaching and mentoring

Skills Required