Job Description

The Regional Portfolio Manager is entrusted with leading the planning, coordination,execution, and continuous development of client service integration



This role supports both project-based and operational initiatives across multiple client portfolios, ensuring service delivery meets the strategic objectives of the client.



Central to this responsibility is the ability to establish governance frameworks that enable efficient delivery within complex, multi-system environments, aligned to contractual expectations and agreed service levels.



Acting as the primary client liaison, the Regional Portfolio Manager cultivates long-term stakeholder relationships and provides consistent leadership in translating client



expectations into actionable project plans.



The role requires meticulous management of service outcomes, documentation, and communication processes, while ensuring compliance with internal policy, established standards, andCode of Conduct.



Collaboration across internal departments is key, with the Regional Portfolio Managerfacilitating seamless coordination and oversight of service structures tailored to client



requirements.



This includes managing all phases of client engagement from scoping anddelivery to maintenance while continuously seeking opportunities for service enhancement and client satisfaction.



The position demands strategic foresight, operational diligence, and interpersonal acumen to ensure portfolio success, retention, and growth.

Focus Areas:

Business Analysis



Project Management



Service Delivery Management

Essential:

Strong Business Analysis capabilities



Proven ability to plan and deliver projects



Service Delivery Management experience



Hands-on knowledge of Agile & Scrum methodologies



Risk management expertise



Experience in Change Management



The role may occasionally require extended working hours beyond the standard schedule, in exceptional cases and in response to operational demands.



Flexibility to commit to overtime is essential to support project delivery timelines and client needs.



Candidates must be willing and able to undertake short-term travel, both domestically andinternationally, as needed for client meetings, project deployment, or cross-functional collaboration.

Knowledge & Skills:

Stakeholder engagement, formal documentation, and effective cross-functional collaboration.



Extensive experience in client liaison and service delivery management.



Managing multiple client portfolios simultaneously, balancing competing priorities, and delivering tailored services across diverse engagements.



Solid understanding of project management methodologies and tools.



Proven capability to operate within multi-client, multi-system environments, effectively adapting to dynamic business landscapes while maintaining high service standards.



Skilled in preparing and managing project proposals and client documentation, ensuring protocols, compliance standards, and operational objectives



Familiarity with banking operations and industry protocols at a functional level, offering valuable insight and contextual understanding to financial service delivery.



Subject matter expertise in client service delivery, providing strategic leadership , guidance, and operational oversight across client engagements.



Strong ability to develop and sustain long-term client portfolio relationships, while successfully executing business analysis, project management, and service delivery tasks aligned to performance goals.

Experience:

Minimum of 3 years experience in a Regional Portfolio Manager or comparable leadership role,



Skilled in developing comprehensive business cases that include detailed cost-benefit analyses, technical documentation, process mapping, and flow diagrams, with a strong grasp of system engineering principles.



Extensive background in client engagement and service delivery



Hands-on experience applying project management frameworks, including Agile and SCRUM methodologies



Proven track record in motivating, managing, and leading cross-functional teams across delivery and support functions



Experienced in handling confidential or sensitive business information within security conscious environments, adhering to strict data governance protocols.



Demonstrated expertise in program, portfolio, and project management, from strategic planning through to execution and post-implementation review.



Solid understanding of financial and banking industry dynamics



Advanced conflict resolution and dispute management skills



Well-developed knowledge of risk management principles and practices, with experience in identifying, mitigating, and monitoring operational and project-related risks.



Ability to build and maintain trusted relationships across multiple client portfolios while actively managing service delivery and business engagement.



Subject matter expert in service management, providing strategic guidance and operational leadership.



Capable of interpreting complex technical and operational concepts and translating them into clear, actionable information for diverse audiences.



Comfortable working under pressure and managing multiple responsibilities within a dynamic, fast-paced environment



Qualifications



A completed national diploma or bachelor's degree in a relevant discipline



Between 3 - 5 Years