Job Description

Company Overview
Fast-growing business operating within the FMCG sector, currently expanding operations. The Western Cape division consists of five operational stores with a sixth opening soon in Durbanville. The business operates both client-facing retail outlets and dark warehouses. The 2IC to Director. His right hand man in the Western Cape.
Current Structure Western Cape
5 Operational Stores:
Cape Town Central/Offshore (non-client facing, to be converted)
Milnerton (dark warehouse/bar)
Constantia/Wynberg
Stellenbosch (walk-in + business clients)
Somerset West
1 New Store: Opening soon in Durbanville
Role Summary
This is a senior operational leadership role responsible for overseeing all Western Cape stores. The Regional Manager will be the "go-to" person for the Director, ensuring accountability, smooth operations, and effective team and stock management and Supplier relationship management.
Key Responsibilities
Store Oversight & Operations
Daily visits and check-ins with all Cape Town stores
Ensure stores open and close correctly (available between 07:0023:00 as needed)
Stock control and oversight of replenishment systems
Follow up on key processes (e.g., invoice processing, supplier deliveries)
People Management
Direct management of store teams
Setting performance expectations and holding team members accountable
Instilling urgency and action in team culture
Conducting or overseeing basic admin and reporting
Supplier & Buying Relationships
Maintain and manage existing supplier relationships
Follow up on orders, delivery performance, and costings
No need for new price negotiations, but must ensure continuity
Coordinate with Lynette (Regional Buyer) for all purchasing requirements
Leadership & Accountability
Act as the "hard hat" person for the Western Cape
Be fully informed about the regions performance and issues at all times
Must be ready to take ownership of any gaps or inefficiencies in the system
Experience & Skills
Prior experience in FMCG/retail/hospitality operations
Strong understanding of high-volume stock environments and SKUs
Experience in multi-site team management
Ability to handle high pressure and fast-paced environments
Excellent with admin, follow-up, and execution and attention to detail!
Comfortable working extended hours and being hands-on
Excel
Character Traits
Action-oriented, detail-driven, and disciplined
Capable of independent thinking and decision-making
Naturally takes ownership and pride in regional performance
Practical and organized with good interpersonal skills
Honest and reliable must be fully trustworthy
Preferences
Age: Preferably between 3045 years old
Cultural Fit: Ideally someone familiar with Cape Town working styles
Language: Fluent in English; other local languages a bonus