Job Description

1.

Operational Oversight

Ensure all stores within the region adhere to company operational standards. Conduct regular store visits to audit compliance, visual merchandising, and customer service quality. Monitor stock levels, shrinkage, and product availability across stores.
2.

Sales & Performance Management

Set and monitor regional sales targets and KPIs. Analyze sales reports and identify opportunities for growth. Implement strategies to maximize profitability and minimize costs.
3.

People Management

Recruit, train, and manage Store Managers and support their teams. Conduct performance reviews and develop improvement plans. Foster a high-performance, customer-focused culture. Ensure proper succession planning and staff development.
4.

Customer Service

Ensure exceptional customer experience is delivered consistently across all stores. Handle escalated customer complaints or issues where necessary.
5.

Marketing & Promotions

Support the execution of national marketing campaigns at store level. Monitor and assess the effectiveness of local promotions and campaigns.
6.

Reporting

Submit weekly and monthly operational, sales, and HR reports to head office. Provide feedback and insights to help shape business strategy.

QUALIFICATIONS/ EXPERIENCE

5+ years experience in retail, with at least 2 years in a multi-store or regional management role. Proven track record of achieving sales targets and leading large teams. Diploma or Degree in Retail Management, Business Administration, or related field. Additional certifications in leadership or customer experience are a plus. Strong leadership and team management skills Excellent communication and interpersonal skills Analytical and strategic thinking Problem-solving and decision-making ability Strong customer orientation * Ability to travel frequently between stores