Job Description

Key Responsibilities
Leadership & People Development

• Lead, coach, and develop Store Managers to maintain brand consistency and achieve targets.
• Build a culture of accountability, motivation, and continuous performance improvement.
• Manage recruitment, training, and succession planning across the region.

Operational Oversight

• Ensure all stores adhere to company policies, operational procedures, and visual merchandising guidelines.
• Conduct regular store visits to assess execution, provide feedback, and support in-store teams.

Sales & Financial Performance

• Track and analyse KPIs including sales, UPT, ATV, and conversion rates to identify areas for growth.
• Create and implement regional sales strategies to exceed revenue goals.
• Oversee inventory levels, manage markdowns, and minimize shrinkage.

Customer Experience

• Promote a customer-centric culture with consistently high service standards.
• Resolve escalated customer issues and ensure a smooth in-store experience.
• Ensure store environments reflect the brands identity and values.

Strategic Planning & Reporting

• Contribute to regional strategy, budgeting, and forecasting.
• Deliver regular performance reports and insights to senior leadership.
• Work closely with marketing, HR, and merchandising teams to drive regional initiatives.

Qualifications & Experience

• Bachelor's degree in Business, Retail Management, or a related field (or equivalent experience).
• At least 5 years' experience in multi-store retail management, preferably in the clothing or fashion sector.
• Proven ability to drive sales and manage operational performance.
• Strong leadership, communication, and analytical skills.
• Proficiency in Microsoft Office and retail management systems.
• Willingness to travel regularly within the assigned region.