Job Description

Branches:

Thembalethu Square (George), Mossel Bay Mall, and Queens Mall (Oudtshoorn) and all future rollouts in the region.

ROLE DESCRIPTION

The main accountabilities are to manage and control risk within acceptable levels, ensure financial exposure is kept at acceptable levels, the achievement of sales targets, manage stock, staff, company compliance within the store, ensure training completion, conduct regular store audits, frequent travel, ensure customer satisfaction and manage the reporting tools.

Key Performance Areas:

1.

STORE SALES MANAGEMENT

Drive sales daily to ensure that store targets are met;

Track performance of the various store functions and ensure achievement of sales and operational targets;

Monitor and support delivery of sales strategy implementation;

Ensure professionalism of service/sales delivery through the stores;

Ensure that sales processes are being followed by your teams;

Sales performance management with all employees within the portfolio.

Issue monthly target letters to all employees in alignment with company targets and deficits;

Sales and performance reporting to management;

Incentive programs to promote sales motivation within stores;

Maintain good staff moral and store atmosphere to create a successful and vibrant sales culture;

2.

CUSTOMER SERVICE

Manage, track and resolve customer complaints when required;

Maintain and ensure optimum customer service and relationships within stores;

Manage escalations in liaison with branch managers;

Drive initiatives and training in stores to improve overall customer service;

3.

STOCK MANAGEMENT

Stock management in liaison with branch managers

Stock on hand reporting

IBT Management in liaison with stock department

Ensure aging stock procedures are being followed

Ensure that stock management processes are being followed

Ensure that accessories stock processes are being followed

Ensure all stock are always secured in time delayed safe

Stock audits as per store visits according to monthly roster

Ensure that managers are conducting all relevant stock takes and meeting deadlines.

4.

STAFF MANAGEMENT

Ensure adequate staff quota in each store along with HR

Assist with registration of new staff for various access

Managing performance with all employees as per Feathercom criteria

Manage staff professionally, in line with the code of conduct

Motivating and up-skilling staff

Conduct one-on-ones with employees to resolve conflict as and when required.

5.

HR

Report HR irregularities along with the branch manager

Conduct investigations on any irregularities in line with the company code of conduct and disciplinary code.

Ensure that disciplinary action is taken when needed as per the company disciplinary code.

Present evidence as the complainant in disciplinary enquiries.

Prepare line managers as the complainant in disciplinary enquiries.

Conduct regular one-on-one sessions with all staff

CCMA representation along with the HR.

6.

TRAINING

Management training requirements in liaison with the training department

Identify employee training requirements to ensure that training gaps are closed

Assist the training department with up-skilling staff.

Conduct and assist with system related advice / trainings for staff

Manage new training assessment deadlines in liaison with the training department

Training communications along with the training department

Sales techniques training

Ensure that policy and procedures training is conducted

Ensure that product and service training is conducted

7.

STORE OPERATIONS

Check surveillance daily to ensure store is running to standard

Routine store audits and report back any variances and file.

Manage MVC requirements

Ensure that monthly rosters are uploaded on Zoho people before the start of each month;

Ensure BVS, mandate and paperless compliance

Ensure that banking procedures are followed and that deadlines are met;

Ensure that daily scrums, briefings, and trainings are taking place.

Ensure that all required daily/monthly checklists are completed

Check and manage staff rosters

Report store irregularities

Manage store open orders

8.

PROFILE / ACCESS MANAGEMENT

CRM, NGCRM, CMSS, ARIA, and all other applicable applications

E-mail access and X Number

BVS and Paperless access

XRS management

Sekulula management

Hierarchy Management

Assist with e-centive management

9.

HEALTH AND SAFETY PROCEDURES

Ensure that all health and safety policies and procedures are being followed

Ensure that training on all the above policies and procedures are conducted with staff in liaison with the H&S chairperson and training department.

Ensure that health and safety representatives duties are fulfilled

Ensure that fire fighters and first aiders duties are fulfilled at store.

Risk management in relation to health and safety

Identify potential hazards and major incidents which could lead to occupational injury / disease, in conjunction with employees and compliance officers.

Continuous health and safety training on various policies and procedures in liaison with the training department

Participate and represent staff at health and safety meetings.

Keep up to date with the latest health and safety legislative requirements

10.

GENERAL

Attend all Telkom trainings and operational meetings as required.

Ensuring managers meet deadlines set by head office & Telkom.

Ensure continuous improvements in various business operations.

Ensure that cost-effective solutions are provided to maintain business efficiency.

Minimum Requirements:

Valid drivers licence and reliable vehicle

Tertiary qualification (advantageous)

3 years or more experience in a management position within a retail or customer/sales focused industry

Proficiency in Microsoft Office and CRM systems.

Technical knowledge about telecoms industry and trends.

Passionate about customer service, sales, development and revenue growth.

Excellent communication and presentation skills

Proven ability to multi-site manage in a fast paced, high-volume environment

Flexibility in relation to travel according to business needs

Fully bilingual (English and Afrikaans)

Job Types: Full-time, Permanent

Work Location: In person