Job Description

Purpose of the role:

The successful incumbent will be responsible for a profitable and professional cleaning, hygiene, and pest service to ensure client satisfaction and retention of business whilst upholding the companyxe2x80x99s policies and procedures.

Education and Experience required:

• Matric / Grade 12 Essential
• Diploma/Degree in Commerce/Operations - Advantageous
• At least 5 yearsxe2x80x99 experience in a service industry
• At least 5 years management experience
• A good understanding of budgeting and profit & loss accounts
• Exposure to industrial relations on a shop floor level
• A good working knowledge of HSE legislation and practices
• Experience in the cleaning, hygiene industry will be advantageous

Knowledge, Skills, and Competencies:

• Excellent interpersonal and leadership skills
• Sound administration skills
• Ability to adapt to a changing environment and priorities effectively
• Ability to work flexible hours when required
• Valid driverxe2x80x99s license
• Own car essential
• Excellent customer services skills
• Excellent communication skills
• Presentation skills
• Financial Acumen
• Report writing
• Leadership Skills
• People Management Skills
• Consequence management
• Results orientation
• Driven, self-motivated
• Problem solving skills
• Negotiation Skills

Key areas of responsibility:

• Authorize monthly wages and approval of all input documents, new engagements, terminations and pay

rate changes

• Manage Unit/Area Managers to ensure operational issues relevant to the business are resolved
• Manage profit centres to ensure profitability, sustainability, and secure future business
• Ensure contractual obligations are met and manage contracts within Service Level Agreements
• Manage and support diverse teams to ensure realization of strategic goals
• Facilitate training and development of Area Managers in order to improve service offerings and maintain

relevance

• Ensure labor force planning is adequately done and managed in relation to budget
• Ensure costs and expenditure, within region, are tightly managed and accounted for
• Ensure fixed and other assets are managed and regularly audited
• Manage and exceed client expectations in line with statutory Health, Safety and Environmental policies
• Accurately manage all the financials of the business
• Attend all relevant meetings with clients and management teams and minute meetings to circulate
• Conduct regular risk assessments of the various sites/facility
• Regularly meet with the client to ensure success of cleaning, hygiene and pest contract
• Keep clients up to date in relation to progress made or areas of concerns
• Continuously build the relationship with the client
• Must have the ability to engage with union officials at the highest level

Additional Considerations:

• Driver's License
• Involves extensive car travelling from a Polokwane base (i.e. must live in Polokwane) to North West, Northern Cape and Mpumalanga
• This is a highly pressurized environment with long hours

Empact Group is committed to Employment Equity in line with legislation and will give first preference to candidates as per Equity requirements.

By applying for a role within Empact Group (Proprietary) Limited, all Personal Information which you provide to the Company will be held and/ or stored securely for the purpose of recruitment. Your Personal Information will be stored electronically in a database. Where appropriate, some information may be retained in hard copy. In either event, storage will be secure and audited regularly regarding the safety and the security of the information in accordance with the Protection of Personal Information Act, 4 of 2013 (xe2x80x9cPOPIxe2x80x9d).

Empact Group