Job Description

Job Purpose

Debt Collection

Responsibility for the legal book Collection on Prosecuted employers Capturing and follow up on settlement agreements Follow up of deletion reports with inspectorate Follow up on write offs with SSC returns Negotiate with delinquent employers to maximise debt recovery Follow-up daily on progress of the PTP's and the respective statuses to optimise debt recovery Use effective communication and negotiation to ensure successful commitments to pay Liaison with all debtors via all communication mediums - must be willing to phone employers To receive and resolve queries received from Attorneys & external collection agents; To reconcile accounts in dispute with Attorneys & external collection agents To participate in various departmental ad-hoc initiatives.

Administration

Account Reconciliation and liaison with Legal Accurate input of notes into SLX Assessing accounts for write offs and recommending to the Legal officer Update and maintain legal filing and maintenance of legal library Issue reminder letters, Final demand letters and default listing notification for periods not referred Refer returns to Regional Returns Processor, SSC Returns and ensure that these returns are processed

Customer Service

Liaising with Legal officers and Legal Secretaries regarding the status of accounts Build and maintain relationship with Legal department, Inspectorate and Returns department Attend to walk in clients Handle incoming calls in a professional manner Liaise with attorneys, Liquidators and third parties Offer high class client service to both internal and external clients Respond to Client queries within 48 hours via telephone, e-mail, fax or post To liaise with other departments to address & resolve client queries

General

General Admin Duties

Knowledge/Experience/Skills/Requirements

Good written and verbal communication skills Ability to negotiate effectively Good Analytical skills Creative problem solving skills Strong Admin Skills Excellent customer service skills; Ability to work under pressure with high volumes of accounts Sound reconciliation & full function credit control experience/knowledge; Excellent telephone skills Sound understanding of both pre-legal and legal process (i.e. Liquidations, business rescue, execution, sale in execution) Sound computer literacy an essential (particularly Excel) Ability to deal with people and be result orientated

Qualifications

Matric (Grade) Recognized Finance / Credit Control / Legal / Business related qualification 3 to 5 years Legal Credit Control experience, including liaising with external Debt Collectors and Attorneys Working knowledge and understanding of Legal process will be advantageous (i.e. Liquidations, Business Rescue, Execution, Sale in Execution, Bad debts write offs) * Experience in Legal Collections