Monitor daily operations across all regional outlets to ensure adherence to brand standards, SOPs, and customer service excellence. * Franchisee Support & Development: Build strong relationships with franchisees, guiding business performance, marketing initiatives, and operational improvements. * Performance Management: Analyze sales, labor, and cost metrics. Identify underperforming stores and implement corrective action plans. * Training & Compliance: Ensure franchisees and their teams are trained on new products, systems, and compliance requirements (health, safety, labor laws). * New Store Launches: Support site selection, store setup, and opening processes for new franchise locations. * Marketing & Promotions: Collaborate with marketing teams to roll out regional campaigns and evaluate their effectiveness at the store level. * Reporting: Provide regular performance reports to senior leadership, highlighting wins, risks, and opportunities. Requirements:
Diploma or Degree in Business, Hospitality, or Franchise Management
Minimum 5 years experience in a multi-unit QSR or franchise operations role
Strong leadership, coaching, and conflict resolution skills
Financial acumen with the ability to interpret P&Ls and drive profitability
Willingness to travel extensively within the region
Valid drivers license and own reliable transport
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