Job Description

Job Summary

• Matric
• Post-Basic Pharmacist Assistant Certificate OR Pharmacy Technician Intermediate
• Computer literacy level in MS Word, Excel, PowerPoint, and Outlook
• Effective working knowledge of a warehouse management system OR similar dispensing software
• Registered with the South African Pharmacy Council (SAPC) - Advantage

Job-Related Requirements

• Compliance: Demonstrate Quality Lead support ensuring full site compliance
• Training: Demonstrate Quality Lead support ensuring ongoing Pharma Quality Management System (Pharma QMS) compliance
• Consumer / Retail product management: Health product identification and compliant storage, with segregation by resultant UN Code and/or MSDS category
• Problem Solving: Effective Root Cause Analysis, Trend Analysis, Problem Solving and implementation of Corrective and Preventative Measures
• Auditing: Ensure audit readiness aligned to the adopted Integrated Management system, adopted Pharma QMS as well as prescribed regulatory impositions
• Stress and Conflict: Effective techniques and/or skills to manage conflict, cope with stress and work under pressure to meet deadlines
• Communication: Communicate effectively (written and verbal) to manage and meet both internal and external customer expectations
• Contractor Management: Support Quality Lead with business partner reviews per annual developed plan

Duties & Responsibilities

• Support Quality Lead through the communication of current issues ensuring ongoing Healthcare QMS compliance within the pharmaceutical instance.
• Ensure all shipments control are compliant with the current Quality, Safety, Health, and Environmental (QSHE), Pharmaceutical and Healthcare Policy, as well as standard operating procedures to mitigate any potential risks associated with the supply chain.
• Ensure compliance to QSHE, Pharmaceutical and Healthcare policy, standard operating procedure as well as statutory guidance documents.
• Deliver on minimum standards as prescribed by pharmaceutical / FMCG / retail / similar principal KPI relational to the adopted management systems
• Active participation in audits whether internal, client, statutory or other.
• Active participation in non-conformance closure through appropriate implementation of remedial action to ensure robustness of adopted QMS.
• Active participation in continual improvement
• Active participation in recalls whether actual or mock recalls whilst providing support in respect of product traceability, report writing, and other activities associated thereto
• Full participation in waste management while providing support to the pharmaceutical quality lead, operational management and / or other
• Proactive engagement within operational undertakings to ensure prompt escalation to Quality Lead and relevant manager in the event of system failure and / or operational weaknesses or necessary enhancements
• Ensure prompt issue resolution and optimal consulting and support in respect of storage, handling, and transportation such to ensure deliverance of sales orders, operational demands and other.
• Support the Responsible Pharmacist through the communication of current issues and continuous improvement opportunities identified at Branch level.
• Report writing and data collation relevant to pharmaceutical instance as per the approved Pharma QMS.
• Daily / Weekly / Monthly productivity and efficiency reports
• Daily / Weekly / Monthly inspections aimed at QSHE
• Support the operations team with industry related questions / requirements (point of escalation); and Support sales initiatives / sales staff / in gaining or retaining pharmaceutical & healthcare Clients.
• Facility and Equipment: Support Quality Assurance / Compliance Specialists to ensure facility is maintained in a compliant manner
• Contractor Management: Ensure all contactors are on the preferred provider list, meet all QSHE requirements (compliant licenses, certifications, processes, staff, training, and equipment), and are audited asper the approved Business Partner Management procedures. This being done on an annual basis as approved by the Quality Lead Added Advantages

Added Advantages for this role

• Ability to demonstrate a proactive approach and continuously develop & improve QHSE, and other related obligations
• An understanding of pharmaceutical production, whether large- or small-scale
• An understanding of quality assurance and audit processes in relation to the pharmaceutical industry and associated quality management systems
• Knowledge of Medical Devices, advantageous

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