Job Description

Job Summary

REF# 67027 EE Logistics Coordinator (Transport Service and Development) Kempton Park, RNeg + Ben

• Grade 12
• Relevant Tertiary Qualification in Logistics, Supply Chain Management, Transport management an advantage
• Intermediate computer literacy level in MS Word, PowerPoint, and Outlook
• Knowledge of WMS systems
• Proficient in Excel/PowerPoint for data management and reporting Intricate understanding of work balancing and capacity planning between multiple departments within an operation to find synergies to be able to achieve the highest output from a limited amount of resources
• 2-5 years relevant experience in: Retail industry (Transportation Role)
• Planning, scheduling & balancing of workload
• Supply chain environment Customer Services with regards to dealing with all levels of functions from clients (internal & external) within a Warehouse and Transportation environment
• Transporter service level management
• Intricate understanding of synergies to be able to achieve the best output between the warehouse &transporter as per the clients' requirements/KPI
• Extensive knowledge of Inbound, Outbound and Return processes and workflows including transportation requirements (Warehouse/Transport)
• Sound and proven skills in Organizing, Directing, Controlling & Monitoring.
• Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads
• Good understanding of domestic and cross border/international transport requirements
• Focus on compliance levels with regards to documentation and export & import controls
• Must be able to build and maintain strong relationships with customers (internally & externally)
• ERP / MRP / Planning & Scheduling systems exposure
• DUTIES & RESPONSIBILITIES
• Transporter management: Co-ordinating/Consolidating all the information from various transporters in a presentable manner
• Understand the client's business & requirements
• Develop a strong, trusting relationship with clients and transporters
• Deep understanding and execution of contractual SLAs & KPI's
• Proactively driven to identify, action, and manage on deliverables
• Adherence to HSE compliance and responsibilities
• Adherence to tasks not stipulated in job profile i.e., audit compliance, adhoc duties due to operational requirements
• Maintain various reports in line with KPI and contractual obligations Complete daily system checks to ensure all data to and from the transporters system is working
• Daily team meetings with various stakeholders, aligned to client and transportation deliverables
• Ensure client queries are managed daily and necessary escalation and issue resolution is addressed within KPI
• Support in creating and maintaining processes, SOP's, Work Instructions etc.
• Ensure on going performance measurement, systems and metrics are used and in line to service excellence and client centricity
• Have clear and consistent communication within operation and between the warehouse, transporter and client to ensure all achievements and exceptions are managed pro-actively to ensure proper management of expectations Consistently reviewing data to identify areas of improvement to support the overall services and development of the transportation product
• Invoice management and execution

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