Job Description

Job Summary Key Outputs

• Assist in recruiting temporary and locum staff across various clinical disciplines.
• Build and maintain a strong pipeline of suitably qualified medical professionals to ensure timely placement in diverse hospital settings based on required skills and competencies.
• Schedule staff placements at multiple client hospitals, ensuring optimal coverage and alignment with client needs.
• Record all bookings accurately on both client platforms and the internal CRM system.
• Ensure that booked staff attend their shifts as scheduled and manage all post-booking changes efficiently.
• Gather staff feedback after assignments and action any relevant follow-ups.
• Confirm staff competence, regulatory compliance, and credential validity prior to deployment.
• Coordinate additional or remedial training for staff where required.
• Maintain regular communication with client hospitals, to identify staffing needs and provide end-to-end account management support.
• Develop, manage, and nurture client relationships to ensure consistent service quality and client satisfaction.
• Handle incidents, complaints, and operational challenges promptly and professionally.
• Keep up to date with operational changes, policies, and process updates.
• Support personnel by providing guidance, training, and operational assistance when necessary.
• Document all interactions, updates, and activities thoroughly within the CRM system.
• Report any errors, issues, or operational concerns to the relevant stakeholders.
• Submit staff details to Payroll timeously and address any payroll-related queries from staff.
• Facilitate seamless communication between staff, clients, and internal departments.
• Manage available resources to ensure operational efficiency and optimal service delivery.
• Maintain strict confidentiality of all staff, client, and operational information.
• Perform ad hoc duties as required to support business operations.
• Drive business growth by expanding the existing client base and strengthening partnerships.
• Conduct prospecting and lead generation activities to acquire new business opportunities.
• Manage accounts by proactively engaging with and servicing existing client portfolios.
• Build strong client relationships by understanding their staffing requirements and operational needs.
• Schedule staff shifts effectively to ensure optimal staffing levels at all times.
• Ensure accurate capturing and recording of all operational data.

Required Skills

• Matric
• 2 - 3 years' experience in temporary staff placements (preferably within healthcare)
• Computer literacy (MS Office: Work, Excel, Outlook, etc.)
• Meticulous attention to detail and proficiency in multiple software packages and systems/CRM
• Strong interpersonal communication skills
• Organisation and administration
• Problem solving and decision-making
• Competitor awareness
• Sales/Target driven

Additional requirements

• Excellent command of the English language
• Willingness to work in a target-driven environment
• Comfortable operating in a fast-paced, sales-focused setting
• MUST have valid driver's license and own reliable vehicle (non-negotiable)

If you do not hear from us within 3 weeks of your submission, please consider your application unsuccessful.
SD Recruitment (Pty) Ltd
Recruiter

Skills Required