Job Description

Position Identification

Position Title:

Records & Data Officer

Organisation:

Islamic Relief South Africa

Location:

Cape Town, South Africa

Reports to:

National Donor Care and Orphans Co-ordinator

Line Management Responsibilities:

None

Islamic Relief

Islamic Relief South Africa (IRSA) is an independently registered NGO affiliated to Islamic Relief Worldwide (IRW), the world's largest, independent Muslim humanitarian organisation. Islamic Relief's mission is to help the poor and those in need regardless of race, colour, political affiliation, gender or belief to live sustainable, self-reliant lives within safe and caring communities.

Purpose of Department

To develop and implement strategies to increase the funding income of Islamic Relief through a range of fundraising initiatives and through acquisition and retention of donors, volunteers and supporters.

Purpose of Position

The Records & Data Officer is responsible for the accurate collection, management, and analysis of donor and campaign data to support strategic fundraising efforts. This role enables the Fund Development team to make informed, data-driven decisions that enhance donor engagement, improve retention, and drive fundraising success. By ensuring data integrity, generating actionable insights, and supporting targeted campaigns, the Records & Data Officer contributes directly to the organization's fundraising effectiveness and long-term sustainability.

Key Responsibilities:

1. Data Management & Integrity

Administer and maintain the donor database, ensuring high standards of accuracy, completeness, and consistency.

Perform regular data entry, cleansing, deduplication, and system audits to maintain data quality.

Ensure full compliance with data protection regulations (e.g., POPIA) and internal data handling policies.

Maintain confidentiality and security of all donor records.

2. Data Analysis & Reporting

Analyze donor and fundraising data to identify giving trends, behaviours, and engagement opportunities.

Segment donors to support personalized appeals and targeted fundraising strategies.

Track donor journeys and lifecycle stages to inform campaign and stewardship planning.

Produce quarterly, annual, and ad-hoc reports for internal teams and board-level presentations.

Create dashboards and visualizations to monitor fundraising performance and donor metrics (e.g., retention, churn, lifetime value).

3. Campaign & Donor Strategy Support

Support fundraising and communications teams with data insights for campaign planning and post-campaign analysis.

Prepare call lists and segmentation reports for seasonal appeals such as Ramadan, Qurbani.

Monitor campaign performance and provide timely feedback reports to inform future strategies.

Benchmark internal campaigns against external appeals and market trends to identify areas for improvement.

4. Donor Stewardship & Engagement

Identify lapsed or at-risk donors and support re-engagement initiatives through targeted segmentation.

Collaborate with Communications to produce customized donor impact reports for High Net-Worth donors.

Support event and recognition planning by generating relevant invitation and contact lists based on donor profiles.

5. System & Process Improvement

Work with internal stakeholders to optimize the functionality and usability of donor databases.

Recommend new data fields or system enhancements to improve segmentation and reporting capabilities.

Stay informed on best practices, trends, and tools in data management and fundraising analytics.

Ensure alignment of data processes with organizational goals and fundraising priorities.

Key Accountabilities

The job holder is accountable for fulfilling his or her roles and responsibilities in line with Islamic values and principles of fairness, humanity, honesty, respect and fair treatment of his/her colleagues and staff. The following are the main responsibilities that the role holder will be accountable for:

Key Attributes

Analytical thinker with a practical mind-set and attention to detail.

Collaborative and communicative, with the ability to explain data insights to non-technical teams.

Organized, dependable, and able to manage multiple tasks and deadlines.

Proactive -- always looking to improve data systems and outputs.

Committed to supporting the mission through strong data stewardship.

Other

Any other task as deemed appropriate by line manager in improving the efficiency and performance of Islamic Relief.

General Duties of Islamic Relief Staff Member

Contribute to the effective and efficient running of Islamic Relief as appropriate

Participate, as appropriate, in Staff forums and Meetings

Adhere to Islamic Relief's Policies and Procedures

Represent Islamic Relief to the wider community as appropriate

Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Islamic Relief's equal opportunities statement and polices.

Ensure professionalism and credibility at all times

Any other tasks deemed appropriate by manager within the scope of the role

Educational Qualification:

Tertiary qualification/s in relevant & related discipline

Experience in analyzing data role Experience in customer service

Skills & Knowledge Required

It is essential that the post holder shows a good understanding and empathy with the Islamic Values and principles as well as commitment to IRSA's vision and mission.

Key Skills & Qualifications

Essential:

Proven experience in CRM or donor database systems (e.g., Salesforce or similar). Strong skills in excel and familiarity with data visualization tools Understanding of donor segmentation, retention strategies, and fundraising metrics. Experience producing clear, actionable reports for internal and external stakeholders. High attention to detail and strong data accuracy skills.

Desirable:

Knowledge of data privacy regulations (e.g. POPI ACT). Experience in a non-profit or donor-funded organization. Familiarity with donor behaviour, campaign performance analysis, and stewardship best practices.

Physical Demands/Working Conditions

Ability to multi task in the fast paced department of donor relations.

Ability to maintain good stead in terms of service delivery.

Able to manage difficult and tricky situations amicably.

Educational Qualifications, Skills and Knowledge

Relevant Tertiary Qualification (Diploma)
It is essential that the post holder shows a good understanding and empathy with the Islamic values and principles as well as commitment to IRW's vision and mission.

Good skills on database and data analysis.

Good level of computer literacy including Microsoft Office, Excel and PowerPoint.

Excellent communication and interpersonal skills.

Ability to contribute to the development of a team and help meet team goals.

Strong teamwork skills by collaborating effectively with key staff members, while also being able to work independently within the scope of work.

Strong organizational skills and attention to detail

Ability to organise; prioritise and work efficiently under pressure and subject to changing priorities.

Classifying and sorting data.

Ability to work under pressure.

Efficient and effective work ethic.

Key Interfaces

CEO

HOD of Fund Development and Communication

Corporate Fundraiser

All employees of Islamic Relief

Please forward a copy of the completed application form (available on the website), 1 page motivational letter, salary expectation and your CV along with a certified copy of your ID to recruitment@islamic-relief.org.za before

15 October 2025

.

Dearest applicant, kindly consider the following:

If the requirements of the application as above, is not met, we will consider the application as incomplete and this will therefore not be accepted.

Please consider your application as unsuccessful if you are not contacted within a month after the closing date.

Over and above operational requirements Islamic Relief South Africa will take into account the country's and organizational employment equity imperatives.

Job Type: Full-time

Application Question(s):

What is your salary expectation?
Work Location: In person