Job Description

Man Truck & Bus Centre (MAN Truck Johannesburg) currently

holds a permanent vacancy for a Receptionist/Switchboard Operator.


This position provides first line communication, monitor all incoming calls and ensure all customers receive a pleasant and courteous welcome.


Reporting to the

Finance/ Admin Manager

, the

Receptionist/Switchboard Operator

is responsible for providing first line communication.

Ensure messages are correct and conveyed timeously Update and distribute telephone lists to all Staff at Dealership Communicate with all Staff Control, monitor and record outgoing trunk calls and incoming reverse charge calls Ensure Customers are directed to the employee to be visited / contacted Ensure Customer's comfort whilst in waiting period Ensure all calls are answered promptly and pleasantly Ensure cleanliness of reception area Limit "hang-on" calls by offering call backs Ensure paging system is on first call back after no reply Maintaining daily attendance register Control of staff refreshments including the ordering & distribution of refreshments Compiling of new vendor packs for approval & completing forms etc as required by suppliers / customers Administrative tasks as required by the FM Ad-hoc management instructions

KNOWLEDGE, SKILLS AND QUALIFICATIONS:

A minimum of 3 years receptionist experience is essential. A Receptionist certificate will be an added advantage A minimum of Matric/Senior Certificate or equivalent (NQF4) Motor industry experience will be an added advantage Must have excellent verbal communication skill OHS Knowledge or willingness to be trained * Microsoft office knowledge (intermediate) essential