Job Description

Blueberry Hill Hotel and Spa is looking for an enthusiastic Hotel Receptionist / Relief Night Auditor to join our team.

Main responsibilities: Receptionist

- Welcoming guests with kindness and professionalism upon their arrival at the hotel

- Check-in and check-out of guests according to established procedures

- Providing necessary information about the hotel's facilities as well as local attractions

- Manage reservations and inquiries by phone, email, or in person

- Ensuring effective communication between hotel departments to provide a pleasant guest experience

Main responsibilities: Relief Night Auditor

Financial & Night Audit Duties

- Perform nightly reconciliation of all hotel transactions, including accommodation, food and beverage, and incidental charges.

- Balance and verify all revenue across POS, reservations, and third-party systems.

- Prepare daily revenue and financial reports for management review.

- Audit rate integrity, discounts, and refunds for accuracy and compliance.

- Provide exceptional late-night front office service, including check-ins, check-outs, wake-up calls, and concierge support.

- Attend to guest requests and resolve issues with kindness and calm professionalism.

- Maintain a quiet, safe, and secure environment for all guests and team members.

- Support Room Service and occasional overnight guest requests, breakfast pack orders as required.

- Prepare a full and detailed handover to morning teams, ensuring continuity in guest service and operational flow.

- Ensure all public spaces and venues are left in a neat and clean state.

- Log all relevant guest feedback, incidents, maintenance issues, and operational notes.

Qualifications & Requirements

- Matric certificate (Grade 12)

- Previous hospitality experience is a mandatory requirement

- Minimum 3 years' experience in a night audit or front office position in a 4- or 5-star property.

- Familiarity with hotel property management systems (e.g., Apex, Plus Point).

- Excellent attention to detail, numeracy, and problem-solving skills.

- Proficient in written and spoken English; additional languages advantageous.

- Willing and able to work night shifts, weekends, and public holidays.

- Excellent communication and interpersonal skills

- Ability to work efficiently in a dynamic and demanding environment

Job Type: Temp to perm

Work Location: In person