Job Description

Job Summary
Receptionist with Hospitality Experience
Details of position
Overview
We are a leading asset management firm known for our commitment to excellence, integrity, and client-centric approach. Our team is composed of highly skilled professionals dedicated to delivering exceptional investment solutions and service to our clients. As the first point of contact for our firm, the Receptionist plays a pivotal role in upholding our professional image and ensuring a seamless experience for all stakeholders.
The Receptionist is the face of the firm and is responsible for creating a welcoming, professional, and efficient front-of-house experience. This role requires a mature, presentable, and highly organised individual who thrives in a fast-paced environment and is passionate about delivering exceptional client service.
Responsibilities
The candidate will be responsible for but not limited to:

• Greet and welcome clients, visitors, and staff with warmth and professionalism.
• Manage incoming calls, emails, and correspondence with clarity and courtesy.
• Maintain a pristine and organised reception area and meeting rooms.
• Coordinate meeting room bookings and ensure rooms are prepared for client meetings.
• Liaise with internal departments and external stakeholders to facilitate smooth communication and logistics.
• Support administrative tasks such as document preparation, filing, and data entry.
• Assist with event coordination and hospitality arrangements for client meetings.
• Uphold confidentiality and discretion at all times.

Requirements
The skills that the successful candidate is expected to demonstrate will include:

• Proven experience in a front-of-house or client-facing role, preferably within financial services or a corporate environment.
• Strong interpersonal skills (effectively manage key stakeholder relationships).

• Proven experience in a front-of-house or client-facing role, preferably within financial services or a corporate environment.
• Impeccable personal presentation and professional demeanour.
• Proficiency in Microsoft Office Suite and office management software.
• High adaptability, vigour, resilience, agility (ability to manage a heavy workload and multiple tasks, able to function positively under pressure).
• Excellent planning and organizational skills (able to prioritise).
• Ability to identify gaps in processes and procedures and problem solve.
• Proactive, independent worker and forward thinking (use initiative).
• High level of professionalism and attention to detail.
• Resilient, proactive, and solution-oriented mindset.

Qualifications & Experience

• Education: Relevant diploma in hospitality and additional qualifications in office administration is advantageous.
• Experience: Proven experience in the hospitality and/or corporate industry in a similar client service role, with at least 5 years' experience.

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