Job Description

Hospitality is all about the individual. And we, at The RHG Group, take pride in our unique Yes I Can! service culture: our Company wide philosophy that ensures that every individual guest is treated with the best positive service attitude at every point of contact.

The manager, the waiter, the receptionist, the porterxe2x80xa6 every RHG employee plays a vital role in delivering a memorable guest experience at all our hotels and resorts. Yes I Can! is both our vision and the true ethos of what RHG is all about. With this in mind, we seek to appoint a Reception Creative who meets these criteria.

Hospitality is all about the individual and we, at The Carlson Rezidor Hotel Group, take pride in our unique Yes I Can! Service culture: our Company wide philosophy that ensures that every individual guest is treated with the best positive service attitude at every point of contact.

The manager, the waiter, the receptionist, the porterxe2x80xa6 every Carlson Rezidor employee plays a vital role in delivering a memorable guest experience at all our hotels and resorts. Yes I Can! is both our vision and the true ethos of what Rezidor is all about. With this in mind, we seek to appoint a Reception Creative who meets these criteria.

DUTIES, RESPONSIBILITIES AND PERFORMANCE STANDARDS

Knowledge of Opera and Front Office systems and procedures

Interpersonal and communication skills are essential

Time management, problem solving, teamwork and decision-making skills are important

Attention to detail is essential

Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures

Fully familiarized with all hotel and company policies

Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets and registration details

Receives Guests in a manner which is polite, friendly, and efficient

Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed

Maintain exceptional level of grooming, body language and posture at all times

Good knowledge of and well-spoken in the English Language, Well-groomed, Flexible, and able to work shifts

Yes I Can! Attitude

Radisson