Job Description

THE JOB AT A GLANCE
The Receptionist serves as the first point of contact for visitors, clients, and employees, representing the company's professional image. This role is responsible for providing administrative support, managing front desk operations, and ensuring smooth communication flow within the organization while reporting directly to the Facilities Manager.
WHAT WILL YOU DO?

• Visitor Management
• Greet visitors, determine their needs, announce arrivals, and direct them to appropriate employee or meeting rooms.
• Phone Operations
• Answer, screen, and forward incoming phone calls, take accurate messages, and provide information to callers.
• Administrative Support
• Sort and distribute incoming mail, manage outgoing mail, and coordinate courier services.
• Schedule Management
• Assist with booking meeting rooms and coordinating facility usage.
• Security Compliance
• Monitor visitor access, maintain visitor logs, and ensure adherence to security protocols.
• Communication
• Relay information between departments, distribute notifications.
• Document Management
• Receive and process documents and handle basic data entry.
• Facilities Support
• Report maintenance issues, assist with basic office troubleshooting, and support the Facilities Manager with administrative tasks.
• Special Projects
• Assist with company events, meetings, and other administrative initiatives as assigned by the Facilities Manager.

WHAT YOU'LL BRING TO THE TABLE? * Grade 12

• Certification in office administration or reception management (advantageous).
• Minimum 1-2 years of experience in a receptionist role or similar customer-facing position.
• Experience with multi-line phone systems and standard office equipment.
• Prior experience in a corporate environment preferred.
• Demonstrated track record of providing excellent customer service.

WHAT WILL YOU GET IN RETURN?
We offer great opportunities for personal and professional development in a stable company that's 131 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Kindly note that should you not receive a response within 21 days please consider your application unsuccessful.
Our Commitment to transformation:
In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

• Grade 12
• Certification in office administration or reception management (advantageous).
• Minimum 1-2 years of experience in a receptionist role or similar customer-facing position.
• Experience with multi-line phone systems and standard office equipment.
• Prior experience in a corporate environment preferred.
• Demonstrated track record of providing excellent customer service.

Skills Required