Job Description

Purpose of the role:

To provide a professional and welcoming front desk experience while delivering efficient administrative support across office operations. The role ensures smooth communication, meeting coordination, and compliance with company standards, contributing to a well-organized and fast-paced environment.

Key Responsibilities:

1. Front Desk & Customer Service

Welcoming visitors, clients, and contractors professionally. Managing the visitor register and issuing access cards/passes. Answering and directing incoming calls and emails promptly. Handling general enquiries and escalating where required. Maintaining a clean, organized reception area.
2. Office Administration

Managing correspondence (emails, letters, couriers, internal memos). Filing, scanning, photocopying, and document control. Assisting with drafting and formatting documents. Managing stationery levels and placing orders when required. Coordinating office maintenance requests (cleaning, plumbing, IT, etc.). Assisting with the preparation of meeting packs and reports.
3. Meeting & Boardroom Management

Scheduling meetings and maintaining calendars. Booking and preparing boardrooms (equipment, refreshments, setup). Managing meeting minutes when required.
4. HR & Compliance Support (Basic)

Assisting with Health & Safety documentation distribution.
5. Financial & Procurement Administration

Managing petty cash and reconciling slips. Assisting with purchase orders and supplier documentation. Obtaining quotes and preparing requisitions for approval. Assisting with invoice processing and follow-ups.
6. Facilities & Security Coordination

Liaising with building management, security, and service providers. Logging maintenance tickets for office equipment or building issues. Assisting staff with parking queries and deliveries.
7. Events & Staff Support

Assisting in coordinating small staff events or meetings. Managing office refreshments, milk orders, kitchen supplies, etc. Supporting departments with administrative tasks as needed.
8. General Professional Conduct

Always maintaining confidentiality. Ensuring high standards of customer service and communication. Upholding company policies and procedures.

Minimum Requirements:

Grade 12 essential 1 - 2 years of experience in a receptionist or administrative role. Experience in customer service and handling calls/emails professionally.

Skills and Competencies:

Computer literacy: MS Office (Word, Excel, Outlook). Excellent communication skills (Verbal and written). Ability to manage calendars, meeting bookings, and boardrooms. Basic financial administration (petty cash, invoices). For more information please contact:

Siphokazi August