Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Receptionist

This role is primarily a hosting role requiring standing, walking and hosting visitors during the day (1 hour at a time minimum). Role is based in the lobby, reception areas across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms.

What your day-to-day will look like:

Adaptable to work with a hybrid approach throughout the guest services operation including main building reception, internal reception spaces and guest services hub



Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication



Maintain a strong awareness of business activity communicating all updates with team members



Communicate to the Guest Services Team Leader/Supervisor any new / ongoing / potential issues and complaints so that they are addressed accordingly



Liaising with other departments, namely security, facilities, and hospitality services



Ensure Security and Health and Safety procedures are always adhered to.



To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey



To host the main reception area energising the space and creating lasting impressions



To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach



Fluency of both internal and external VIPs to constantly recognise and deliver service excellence



Liaising with PA/EA teams, clients & visitors and providing excellent customer service - creating "wow" moments when the opportunity arises



Ensure that the visitor and client spaces are always immaculate, taking ownership of the space and reporting issues appropriately



Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner



Using empowerment for problem resolution whilst enhancing visitor and client experience

Desired or preferred experience and technical skills:

At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline



Self-motivated individual committed to service excellence



Possesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods



Ability to demonstrate empathy, excellent customer service and practical skills

Required Skills and Experience:

Skilled in guest/client service and confident in striving for excellence



Operational knowledge of all reception services and standard operating procedures



Must have excellent organisational skills and good attention to detail



Must be computer literate including MS office



Ability to use own initiative and takes ownership



Professional and high standard telephone etiquette



Should have an excellent and positive "can do attitude" and a great team player and supporter



Able to work in a busy and pressurised environment?providing a discreet and personalised service.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.