Job Description

Key responsibilities:

Provide professional frontline services to clients/ visitors both telephonically and in person Obtains co-payments for specified medical procedures and ensure accurate processing of medical aid and cash invoices Issue receipts, manage deposits and ensure the accurate financial records Performs general administrative duties as required Manage incoming calls, including answering the switchboard, screening, and transferring calls appropriately Handle basic enquiries and take accurate messages for staff members Welcome and direct visitors to their meeting or appointment. Ensure compliance with cash up and safe cash handling procedures at all times Book, reschedule, and cancel appointments accurately while maintaining confidentiality Assist clients with empathy, professionalism and efficiency in high pressure situations

Minimum requirements

Desirable: Previous experience in a retail environment Education: Grade 12 Computer literate

Knowledge & Skills

Excellent customer service and client care Strong understanding of clinic operations and patient confidentiality (Knowledge of HIPAA compliance or local privacy laws) Computer literacy including typing appointment systems and basic office applications Booking, rescheduling, and cancelling appointments accurately. Numeracy skills and accuracy in handling financial transactions Strong communication and interpersonal skills, both verbal and written Proficiency in handling sensitive or anxious clients with empathy and professionalism Answering phones, emails, and questions clearly and politely Understanding of client confidentiality and professionalism
Job Type: Permanent

Pay: R2500,00 - R4000,00 per month

Work Location: In person