Job Description

Purpose of the Job

The successful candidate must warmly welcome visitors and effectively manage the switchboard to ensure that calls are correctly and efficiently routed and that messages are delivered to the right staff without delay. Key performance areas will include switchboard management and reception.

Job Objectives

Answer all incoming calls, provide detailed and relevant information to the caller and transfer the call to the appropriate source if requested. Relay messages to the proper location within the organization, which may entail writing down the contact details of the person who called and providing it to the relevant individual. Manage boardroom bookings. Receive all company mail and deliver it to the right person Maintain and update company's phone directory and ensure switchboard systems work effectively at all times. Conduct administrative tasks. Keep a safe and clean reception area by complying with procedures, rules, and regulations. Assisting clients with stock collections and payments.

Qualifications

Essential

Grade 12 qualification

Experience

Essential

1+ year experience as a receptionist and working with switchboard.

Knowledge and Skills

Knowledge of switchboards and phone systems Excellent telephone etiquette and good language skills Good communication skills both verbal and written. Punctual and must be able to work under pressure Fluent in English as well as at least one other official language Computer-literate (Excel/word) Excellent typing skills

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Applicant Feedback Policy

Shoprite endeavours to provide feedback to all candidates whenever possible. However, if you do not hear from one of our Recruiters within 30 days, please accept that your application was unsuccessful