Job Description

Job Advert Summary

To deliver a warm, professional, and efficient welcome to all guests and visitors. As the first point of contact, the receptionist ensures a seamless, memorable experience from arrival to departure, embodying the hotel's commitment to outstanding service.

Minimum Requirements

Exceptional communication and interpersonal skills. High level of professionalism and grooming. Friendly, patient, and service-oriented demeanor. Ability to multitask and remain composed under pressure. Meticulous attention to detail. Strong team player with a proactive attitude. Basic computer literacy (MS Office, email, PMS). Grade 12 / Matric certificate required. Hospitality-related qualification is advantageous. Previous front desk or guest services experience in a hotel setting preferred. Familiarity with hotel software systems (e.g., Opera PMS) is a plus.

Duties and Responsibilities

Welcome all guests with professionalism and warmth upon arrival and departure. Perform accurate check-in and check-out procedures using the Property Management System (PMS). Address guest inquiries, requests, and complaints promptly, courteously, and effectively, escalating when necessary. Respond to telephone calls and emails in a timely and professional manner. Process guest payments and manage billing with attention to detail and accuracy. Maintain thorough knowledge of room availability, hotel amenities, special offers, and local attractions. Liaise with other departments (Housekeeping, Maintenance, etc.) to ensure guest needs are met efficiently. Keep the reception area clean, organized, and presentable at all times. Carry out administrative tasks, including filing, report preparation, and shift handovers. * Adhere to all safety, security, and operational procedures.