Job Description

About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Receptionist
Front desk Responsibilities:Greeting, welcoming visitors and directing them accordingly Notifies staff member of visitor arrival. Maintains security by following procedures, signing of visitor's book, and issuing visitors tags Traffic control and maintaining security of reception. Operating Remote manager system of front entrance. Managing Telecommunication system. Operates telecommunication system by following manufacturer's instructions and console operation. Channel and co-coordinate calls received. Take messages and distribute post and deliveries. Perform front office administration duties including liaising with couriers. Assist with compiling documents and reports as required. Assist with ad hoc administrative requests. Keeps a safe and clean reception area by complying with procedures, rules, and regulations.

Accommodation bookings: Technician's/Operation staffAll accommodation bookings for technicians will be made by you. List of guesthouses and contact information will be provided. Booking request will be sent to you from the field service coordinators. Call guesthouse to check availability. Always send a confirmation email including accommodation documents that must be signed by technician. Write out your purchase order number. Invoices must be submitted to Finance (Nuri) . Follow company payment guidelines when submitting invoices. Answering the switchboard/Reception Portal: Training will be provided as per manual Calls to be answered within 3 rings. Always answer with a smile in your voice. Answer calls: "Thank you for calling Spark Atm Systems, (Your Name) speaking, how may I assist you?"*
Always screen calls and direct to the relevant department or staff member. All calls for Marc and Russel to be transferred to Chantal their PA Monitor all calls after transferring as calls does not divert back to portal. Pick up call if ringing to long and take a message for the staff member When taking messages on behalf of a staff member, ensure that you email the person for whom you are taking the message. Always ask for Name, surname, company and contact number If you know that the staff member is off ill, on leave or traveling for work please inform the caller so that they are aware.

Day/Night mode: (Training will be provided)Always make sure you divert all calls to contact centre at end of your day. Telephone system will automatically divert to standby mode at 5pm. Remove divert in the morning at 8:00am. If you need to step away from front desk or bathroom break ... Divert calls to the the mobile handset. Remove divert when back at your desk.

Front door entrance control: Using Remote manager (Training will be provided)Visitors will ring the bell at front entrance. Always ask using the intercom system who they coming to see at Spark House. Open door using remote manager. All visitors/Suppliers/Contractors must sign the visitors' book. Inform the staff of the visitor's arrival and ask visitors to take a seat in reception.

Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.