Job Description

Line of Service Internal Firm Services

Industry/Sector Not Applicable

Specialism IFS - Operations

Management Level Administrative

& Summary

Our Office Services team is responsible for managing the well being of our office environment as well as responding to office requests from PwC partners and staff to help keep the office running smoothly.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Conduct self in a professional manner and take responsibility for work and commitments.

Flex approach to meet the changing needs of teams and clients.

Identify and make suggestions for improvements when problems and/or opportunities arise.

Learn about the changing business needs and consider the impact on services provided.

Take action to stay current with new and evolving technology.

Handle, manipulate and analyse data and information responsibly.

Communicate with empathy and adapt communication style to meet the needs of the situation and audience.

Anticipate the needs of others and take appropriate action.

Embrace different points of view and welcome opposing and conflicting ideas.

Uphold the firm's code of ethics and business conduct.

Main Purpose of the Job

To facilitate and reinforce the professional standards and values of work excellence advocated by PwC, by providing a highly efficient service to both clients/visitors and PwC employees, as well as performing organisational tasks timeously and thoroughly.

Roles & Responsibilities

Welcoming of clients/visitors and immediately notifying the appropriate host.

Communicate instruction regarding specific arrangements to all receptionist members.

Advising and ensuring the access experience for all visitors of a high standard.

Facilitate all visitors parking and access requests.

Issue stickers to all other visitors.

Early arrivals to be shown to the 5th floor reception, where the concierge will host them until their meeting time

Familiarise yourself with the building and BU layouts to efficiently assist with queries from walk in clients

Make photocopies for clients/visitors on request

Direct clients to correct reception or waiting areas

Know who the Partners are and where they sit.

Be familiar with where BUxe2x80x99s are located.

Monitor and manage the general aesthetic appearance of the Reception area.

Clean desk policy to be adhered to as it is a public space.

Booking online Courier collections.

Manage incoming and outgoing switchboard calls.

Ensure that Staff requests are met on a daily basis, and to give immediate feedback when there is a problem.

The ability to concentrate on a task over a period of time without being distracted.

The ability to listen to and understand information and ideas presented.

The ability to communicate information and ideas in writing so others will understand.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set rules (e.g. patterns of numbers, letters, words, pictures, mathematical operations).

The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures or patterns.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Knowledge

Word

Excel

Telephone etiquette

Computer literate

Skills

Excellent interpersonal skills

Excellent communication skills, verbal and written

Excellent listening skills

Excellent time management skills

Attributes

Good in creating team spirit, e.g. leading by example

Gaining willing cooperation, e.g. by emphasising the importance of reaching a work objective

Encouraging cooperation between team members

Strong ethics

Committed

Very professional and neat appearance

Confidant in speaking to staff and visitors

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements Up to 20%

Available for Work Visa Sponsorship? No

Government Clearance Required? Yes

Job Posting End Date December 22, 2023

PwC