Receptionist
Cape Town, Western Cape, South Africa
Job Description
The key purpose of the position is to effectively communicate with local and international in-house guests and to balance the daily revenue report.
Minimum Experience and Qualification Required:
- Grade 12
- Post matric hotel school qualification would be advantageous
- 1-2 years experience working in a five-star establishment
- Computer literacy
- Excellent communication skills
- Good numeracy skills
- High level of English proficiency
- Must be motivated, enthusiastic, and energetic
- Must be a team player, with a positive attitude
- Must be willing to work shifts
- Must be able to work under pressure
- Own transport preferable
- Handle e-mail requests in a professional and effective manner
- Handle guest inquiries in a professional and effective manner
- Ensure knowledge of hotel room categories and layout of the property
- Ensure knowledge of different offerings at the property
- Resolution of customer complaints
- Sense of ownership
- Management of guest accounts
- Pit checks to be done on each shift daily
- Operate the hotels Property Management System: OPERA Cloud
- Check guest in upon arrival and check them out upon departure
- Operate the switchboard and direct calls
- Restaurant bookings and hotel reservations, and
- Effective internal departmental liaison
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Job Detail
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Job IdJD1268121
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned