Job Description

To serve as the ?rst point of contact for all visitors, contractors, and employees entering premises.Ensure that only authorized individuals gain access, while providing professional front-line service and supporting security protocols and compliance requirements.
Education
NQF 5: 1-2 year Certi?cate/ Diploma
Quali?cations and experience:
National Certi?cate/ Diploma in O?ce Administration or related ?elds.
Experience as a receptionist and switchboard operator in a medium to large organization.
Special Requirements:
May require shift ?exibility, coverage for peak times or special reception events.
Fluency in English (written and spoken).
Experience with SAP or clerical systems preferred.
Excellent telephonic etiquette, interpersonal communication, and customer?service orientation.
Highly organized and detail?oriented, able to prioritize and multitask without close supervision.
Strong attention to detail and situational awareness.
Ability to remain calm under pressure.
Professional and presentable demeanor appropriate for corporate environment
Requirements
Access control and veri?cation
Greet and assist all visitors, employees, and contractors in a professional and courteous manner.
Verify identi?cation, issue visitor badges/cards, and maintain accurate visitor logs.
Enforce access control policies, including Anti-Passback rules and National Key Point compliance requirements.
Monitor entry/ exit points to prevent unauthorised access.
Conduct basic bag or equipment inspections where authorised.
Use electronic access systems and CCTV to monitor lobby activities.
Visitor & Contractor
Management Contact hosts to con?rm appointments before granting access.
Ensure all visitors and contractors are escorted or directed to their destination.
Incident Reporting
Report suspicious activities, security breaches, or safety hazards to the Security Consultant or Control Room immediately.
Maintain accurate incident and access records for audits.
Customer Service & Communication
Provide information and directions to authorised visitors and employees.
Handle incoming phone calls at reception and direct them appropriately.
Administrative Support
Maintain reception area in a neat, orderly, and secure manner.
File visitor documentation and update access control records as required.
Assist with security-related administration, such as compiling daily access reports.
Competencies
Acquiring Information
Championing Customer Needs
Demonstrating Self-Insight and Awareness
Sharing Information.

Skills Required