Job Description

To greet guests and allocate rooms according to laid-down procedures,

Duties and responsibilities

• General Business Administration

• F&B system administration on shift closure and end of day processes
• New guest welcome calls , dietary requirements and directions
• System (apex) memo updates
• Respond to all allocated correspondence
• Actions Bookings, payments
• Update Club bookings and arrivals with the systems
• Complete checklists
• Restock curio shop and stock take
• Refill all Tuck-shop Items and stock take
• Stationery Orders and stock take
• Staff accounts finalized
• Facilitate stock take sheets
• Apex administration including but not limited to Arrival and pax updates

• Transferring club accommodation
• Other department administration

• Kitchen instruction updates
• F&B Cash up administration and filing
• Housekeeping xe2x80x93 welcome note preparation
• Ranger and activity updates
• Banking

• Sales report and end of day reports
• Arrivals

• Visible guest interaction.
• Check-in procedures, preprinted registration forms and key checks.
• Update system
• Load any payments
• Welcome drinks.
• Departures

• Deposit confirmation and refund
• Action guest accounts
• System updates and key collection
• Deliveries

• Maintenance Stock orders
• Receive stock with department representative
• Load all invoices on system and correspond with finance
• File all invoices and delivery notes
• Any and all other administrative, assistant and PA duties as allocated

Qualifications, Experience and Competencies

• Grade 12
• 1-2- years relevant front of house or related experience
• Apex experience would be beneficial
• 2 years solid customer service and administrative experience

• Customer and Personal Service xe2x80x94 Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Administration and Management xe2x80x94 Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources.

• Public Safety and Security xe2x80x94 Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Time Management xe2x80x94 Managing one's own time and the time of others.
• Problem Sensitivity xe2x80x94 The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

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