Job Description

To greet guests and allocate rooms according to laid-down procedures,

Duties and responsibilities

• General Business Administration

• F&B system administration on shift closure and end of day processes
• New guest welcome calls , dietary requirements and directions
• System (apex) memo updates
• Respond to all allocated correspondence
• Actions Bookings, payments
• Update Club bookings and arrivals with the systems
• Complete checklists
• Restock curio shop and stock take
• Refill all Tuck-shop Items and stock take
• Stationery Orders and stock take
• Staff accounts finalized
• Facilitate stock take sheets
• Apex administration including but not limited to Arrival and pax updates

• Transferring club accommodation
• Other department administration

• Kitchen instruction updates
• F&B Cash up administration and filing
• Housekeeping - welcome note preparation
• Ranger and activity updates
• Banking

• Sales report and end of day reports
• Arrivals

• Visible guest interaction.
• Check-in procedures, preprinted registration forms and key checks.
• Update system
• Load any payments
• Welcome drinks.
• Departures

• Deposit confirmation and refund
• Action guest accounts
• System updates and key collection
• Deliveries

• Maintenance Stock orders
• Receive stock with department representative
• Load all invoices on system and correspond with finance
• File all invoices and delivery notes
• Any and all other administrative, assistant and PA duties as allocated

Qualifications, Experience and Competencies

• Grade 12
• 1-2- years relevant front of house or related experience
• Apex experience would be beneficial
• 2 years solid customer service and administrative experience

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Administration and Management - Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources.

• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Time Management - Managing one's own time and the time of others.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Dream Hotels & Resorts