Job Description

C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
" PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"
JOB INFO
Job Title
Real Estate Onboarding Specialist
Job ID
DORANA
Industry
Real Estate
Location
LATAM or South Africa
Status
Full Time
Work Schedule
Flexible hours within EST working time (8 AM to 7 PM EST)
Pay rate
$6 to $8
Target Start
ASAP
About the Client:
The client is a fast-growing real estate company specializing in smart home solutions and residential security systems. With a focus on innovation, automation, and exceptional customer service, they help homeowners across the U.S. create safer, smarter living environments. Their team is driven by efficiency, tech-forward thinking, and a commitment to delivering a seamless client experience from the very first interaction.
Key Responsibilities:

• Act as the primary contact for new client onboarding
• Guide clients through the initial steps and provide thoughtful "hand-holding" as needed
• Respond to client questions clearly and professionally, offering solutions without needing micromanagement
• Troubleshoot tech issues (e.g., portal access, form submissions)
• Collaborate to streamline and improve automation processes (goal is 90% automated)
• Assist with recruiting tasks, such as pre-screening or coordinating interviews if needed
• Represent the company with warmth, professionalism, and confidence

What We're Looking For:

• Proactive decision-maker who takes ownership and solves problems independently
• Excellent English communication skills with a natural American-style tone
• Strong understanding of U.S. real estate terminology and workflows

Experience in client-facing administrative or onboarding roles * Ability to stay composed, confident, and articulate when under pressure
Leadership mindset, you don't wait to be told what to do * Comfort with CRMs, online forms, and automation tools
Based in Latin America or South Africa for optimal cultural alignment and time zone coverage