Ensure efficient processing of all aspects of property sales and transfer documentation by branch staff and liaison with all other parties to expedite transfers timeously
Encourage maximum use of all referral opportunities through adherence to the Company Referral Policies and Procedures
Ensure Agents and staff provide optimal service in line with the corporate image
Prompt resolution of any client related issues including, regular feedback, progress reporting and prompt attention to property enquiries
Control Branch expenses to ensure budgeted limits are not exceeded
Ensure all agents & staff are trained to perform their duties optimally
Identify and recruit quality staff & agents ensuring appropriate retention through performance management and recognition