Job Description

Key Outputs

Effective control of Work-in-Progress

Relationship building with external and internal customers.

Proactively liaise with Principal to resolve problems and issues and build relationships going forward.

Hold monthly meetings with key customers to discuss issues and problems and ensure good relationship.

Ensure all problems are dealt with as quickly as possible.

Open relationship conductive to collaborative problem solving.

Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain)

Performance management of team

Competency development of team

Achievement of team financial targets and Key Performance Indicators (KPI's)

Effective control of team expenses

Effective control of Work-in-Progress

Ensure section outputs comply with OEM standards

Apply Barloworld-Equipment leadership philosophy

Apply Warranty policies and procedures including warranty decisions and Service Warranty investigations.

Ensure outputs of Service Audits are achieved

Reporting of team KPI's and prospects

Ensure effective self-management and performance ownership

Maintain all levels of standards and procedures as per ISO 9001: 2015 and contamination control standards

Qualification, Experience and Competencies

Qualified Artisan or Applicable Engineering Diploma / Degree or Earthmoving Equipment Mechanic.

Minimum 3 Years management experience in customer interface.

Good knowledge of Earthmoving Equipment and relevant industry.

Good communication (written, verbal and presentation) skills.

Effective negotiation skills.

Ability to work independently, under pressure and meeting deadlines.

Willing to travel as and when required.

Show initiative by thinking creatively.

High level of computer literacy (including relevant SAP & CRM);

Experience in managing warranty process, Financial for non-financial managers.

Exposure to business planning / budgeting processes.

People management skills and experience.

Sound business communication skills (negotiation, Presentation, etc.)

* Strong technical background from a mechanical engineering perspective.