Job Description

Key Outputs

Maintain, implement and control the Quality Management System (QMS) in the Service Department

Implement and maintain contamination control standards as per OEM requirements

Maintain quality and contamination control documents within Service

Perform quality and contamination control audits as per relevant standards, policies and procedures, ISO guidelines and requirements

Oversee strict adherence to quality control plans, standards and procedures by the service workshop teams

Verify correct implementation of quality control and contamination control procedures

Conduct inspections and perform quality tests on work in progress in the workshop as per quality control plan, standards and service quality procedures

Complete quality inspection reports

Facilitate problem solving for quality issues and service warranties using appropriate tools, systems and techniques

Identity root causes and provide advice on corrective actions for service quality issues

Collect and analyse service quality data, identify trends and propose countermeasures or process improvements to improve service quality

Provide training on service quality awareness and quality control measures to improve service excellence

Assist in the development of workshop repair, assembly and rebuild testing methods and inspection plans

Monitor and report on quality-related key performance indicators and ensure service quality objectives and targets are met

Responsible for final inspection on completed assembly, repairs and rebuilds in the workshop i.e. final line of approval on all work conducted in workshop

Manage projects related to quality process and contamination control improvements

Qualification, Experience and Competencies

Qualified in relevant trade (Heavy / Earthmoving Equipment Mechanic) - "Red Seal" [HEM / EEM Trade test or NQF4 learnership, passing Sec 26(d) Trade test] Advanced Caterpillar Certification

5 Years qualified artisan

Minimum 3 years' experience as a Technical Analyst

Prior experience as Service/Technical Planner or Service Supervisor advantageous

Good administrative skills

Machine specific technical knowledge and skills Level 2 Applicable product knowledge

Verbal and written communication (including presentation) level 2 Technical report writing (advanced content)

Business and financial understanding level 1

Computer Literacy (All Cat Literature & MS package) Trouble shooting and problem solving skills level 2 Diagnostic skills level 2 Building relationships level 2 * Influencing and negotiation level 1