Job Description

We are looking for a dynamic and hands-on Manager to lead our Research & Development team. This role is based at our offices in Bryanston and reports to the Head of Portfolio Risk & Profitability.



Main responsibilities



The R&D Manager will be responsible for team leadership, hands-on testing, and translating field insights into strategic business improvements.

Main responsibilities of a Research & Development Manager:

Engage directly with clients to test strategies, gather feedback, and validate concepts

Lead a team of R&D professionals, providing coaching, direction, and support to ensure high performance

Design and implement structured experiments to improve key performance metrics (conversion, premium, client satisfaction, etc.)

Monitor results of live tests and iterate based on outcomes

Use insights from client interactions to develop scalable solutions across departments

Collaborate with internal stakeholders to ensure alignment on strategy and execution

Track and report on the performance and impact of R&D initiatives

Identify opportunities to improve processes and client journeys

Support team development through mentorship and regular performance feedback

Minimum requirements

The ideal candidate will demonstrate the following:

Comfortable working hands-on with clients and systems

Passionate about testing, learning, and continuous improvement

Excellent problem-solving and critical thinking skills

Strong leadership and people management ability

Resilient and able to navigate change and uncertainty

Confident communicator with the ability to engage clients and influence internally

Organised and able to manage time across operational and leadership duties

Collaborative, with a team-first mindset



Qualifications & experience



Matric

Completed Degree or a 3-year Diploma from a reputable tertiary institution

Excellent communication skills, fluent in English with a neutral accent

At least 2 years' experience in a leadership or coaching role

Experience in client-facing roles, testing strategies, or process improvement is preferred



Ready to lead innovation and make a difference? Join our fast-paced, high-impact team! Apply now!