Job Description

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?. Qualifications

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1. Bachelor's degree or above, majoring in automotive engineering, quality management or related fields is preferred.

2. 1-3 years of experience in automotive after-sales claims, quality management or service operations, with experience in dealer support being preferred.

3. Familiar with automotive after-sales claims processes, quality management processes and customer complaint handling procedures.

4. Possess excellent communication, coordination and analytical skills, capable of driving problem resolution and improvement.

5. Fluent in English, able to handle cross-departmental and dealer communications.

6. Detail-oriented, highly responsible, able to handle pressure and ensure data accuracy.

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?.Job Responsibilities

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1. Be responsible for the acceptance, review, tracking and closure of vehicle and parts claims from dealers, ensuring the claim process is standardized and timely.

2. Collect and analyze claim data, identify quality issues and trends, and propose improvement suggestions.

3. Assist in formulating and promoting quality rectification plans to ensure problems are effectively resolved.

4. Coordinate with dealers, service stations and relevant departments to promote quality improvement and enhance customer satisfaction.

5. Track the implementation of quality rectification in suppliers and internal production/service processes to ensure a closed loop of rectification.

6. Participate in the analysis and report compilation of quality complaints to provide decision support for management.

7. Assist in training dealers and service station personnel to enhance their claim handling and quality management capabilities.

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?. Compensation & Benefits

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1. Salary: Negotiable (fixed salary + performance bonus).

2. Benefits: Medical insurance / paid annual leave / annual bonus.

3. Career path: Claims and Quality Rectification Specialist ? Senior Claims and Quality Specialist/Supervisor ? Quality Management Manager/Aftersales Service Manager ? Regional Aftersales Service Director

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?. Workplace

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Johannesburg, South Africa

Job Type: Full-time