Job Description

Job Summary Job Title:
Quality Officer (Pretoria / National)
JOB SPECIFICATION
To ensure that all IT LAN installation and maintenance projects meet internal quality standards, client specifications, and legal compliance (including ISO and OHS standards). The Quality Officer will be responsible for implementing, monitoring, and maintaining quality control procedures and supporting continuous improvement across all projects and teams.
Key Responsibilities:

• Develop and implement quality assurance policies, procedures, and checklists specific to LAN, fibre, rack, cabinet, patch panel, and network point installations.
• Perform site inspections and audits to verify compliance with company and client specifications.
• Ensure all tools, materials, and installations comply with quality, safety, and technical standards.
• Maintain and update the Quality Management System (QMS), including document control, NCRs, and corrective action logs.
• Assist with ISO 9001 implementation and audits, ensuring the company maintains accreditation.
• Liaise with site supervisors and technicians to provide training and guidance on quality best practices.
• Prepare quality reports for internal teams and client review meetings.
• Conduct tool and equipment inspections in conjunction with SHEQ to ensure readiness for projects.
• Support root cause analysis and implement preventive and corrective actions when non-conformances occur.
• Assist in developing project-specific method statements and risk assessments with the SHEQ team.
• Participate in continuous improvement initiatives and ensure the "Right First Time" culture is embraced

MINIMUM REQUIREMENTS

• Matric (Grade 12) Essential
• Diploma or Certificate in Quality Management / SHEQ / Telecommunications / IT or equivalent Computer Skills
• 2-3 years of experience in quality control or inspection within an IT, network cabling, or telecommunications environment
• Knowledge of LAN, fibre, data cabling installations, patching, and basic network infrastructure
• Familiarity with ISO 9001:2015, OHS Act, and SANS standards relevant to ICT infrastructure
• Strong understanding of quality documentation, reporting, and site inspections
• Computer literacy (MS Office, Excel, quality audit software)

KEY COMPETENCIES

• Attention to detail and accuracy
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to work independently and within a team
• Strong documentation and reporting skills
• Willingness to travel to project sites across regions
• Strong interpersonal skills (with customers, suppliers and team members)

Advantageous:

• Knowledge of ISO 27001 (information security)
• Internal Auditing Certification
• Previous experience in AV, VC, or structured cabling installations

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