The Quality Manager ensures that all products meet company standards, regulatory requirements, and customer expectations for both retail and food manufacturing environments.
The role oversees quality control (QC/QA), Food Safety programmes, and compliance with the industry regulations (HACCP, FSMA, QMS, GHP, GMP, ISO14001 and other).
Duties and Responsibilities:
Quality Assurance and Compliance:
Develop, implement, and maintain quality control systems to ensure compliance with HACCP, FSMA, QMS, GHP, GMP and other regulations.
Conduct internal audits and external audits (e.g., ISO).
Ensure adherence to Good Manufacturing Practices (GMPs), Sanitation Standard Operating
Procedures (SSOPs), and allergen control programs.
Monitor and enforce food safety policies to prevent contamination, spoilage, and returns.
Process and Product Quality Control:
Oversee incoming raw materials, in-process checks, and finished product inspections.
Analyse product defects, customer complaints, and non-conformances to implement corrective actions (CAPA).
Work with Production, R&D, and Supply Chain to improve product quality and consistency.
Maintain product specifications, batch records, and quality documentations.
Team Leadership, Training and Development:
Supervise QA/QC technicians, inspectors, and sanitation teams.
Conduct food safety and quality training for employees (e.g., GMP, HACCP, allergen management).
Foster a culture of continuous improvement (Lean, Six Sigma, Root Cause Analysis)
Retail and Customer Quality Standards:
Ensure products meet specifications.
Address customer complaints and implement preventive measures.
Collaborate with sales and marketing to ensure labelling accuracy (FDA/NLEA, allergen statements)
Data Analysis and Reporting:
Track quality KPIs (defect rates, shelf-life studies, audit results).
Prepare quality reports for management and regulatory agencies.
Use statistical process control (SPC) to identify trends and reduce waste
Minimum Requirements:
Matric
A relevant tertiary qualification in Quality Assurance
2-3 years' experience in Food Manufacturing
2-3 years' experience in Managing a team
Experience in developing, implementing and maintaining a quality control system
Good leadership skills
Team player
Organised, neat and punctual
* Own vehicle and valid drivers' license
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