Job Description

About Us

Tsebo Facilities Solution is looking for a Quality Controller to Provide technical support with regard to reactive maintenance and planned preventative maintenance on plant and equipment, within the service level requirements As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people xe2x80x93 the heart of Tsebo xe2x80x93 is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clientsxe2x80x99 needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Operational Delivery:

• Request quotes from suppliers and Follow up on progress until received.
• Obtain authorised Purchase Order and ensure completion of work is carried out by the supplier/contractor.
• Collate all documentation on satisfactory completion of the job and perform quality management checks before sign off and submission to TFS finance.
• Ensure daily, weekly and monthly inspections are carried out and documented, any fault detected must be reported to the helpdesk.
• Escort sub-contractors/suppliers when required.
• Ensure contractors comply with the OHS Act requirements.
• Attend monthly performance management meetings with contractors.
• Meet deadlines as indicated by superior.
• Monthly inspections with the landlord on the fire escapes and emergency exits and daily maintenance.
• Ensure vending machines are replenished and in good working order.
• Ensure levels of stock are maintained.
• Continuously check priority zones every hour throughout the day. All findings and faults should be logged on the TFS Helpdesk and followed up daily.
• Ensure reprographic services are delivered timeously.

Contract Management

• Monitor, manage and measure sub-contractor performance for cleaning, waste management, planting services and food services.
• Point of contact for customers on contractual matters also facilitating the contractual process between the company and suppliers
• Give recommendations and advice on internal and external stakeholder negotiations as it relates to all standard and non-standard contracts
• Ensure maintenance of contractual records and documentation.
• Provide guidance and training on contract matters to operational staff in terms of contracting practices and procedure when needed.
• Direct activities concerned with contracts for purchase or products and/or services.
• Ensuring performance requirements are met (SLAxe2x80x99s and performance management).
• Handling and reviewing/preparing change requests.
• Act as a liaison between customers/suppliers and the organization.
• Maintaining an accurate record of all contracts and templates

Customer Focus:

• Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.

• Interact with client to provide and process information in response to inquiries, concerns and requests about products and services.
• Conduct client satisfaction surveys to ensure clients are satisfied with the products and services.
• Keep up to date with business developments and strategic objectives within the environment.
• Provide advice on general changes and compliance within the workplace management framework when required.
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.
• Attend to and resolve all customer queries timeously or escalate when necessary.
• Follow up and follow through on all escalated queries timeously.
• Manage conflict.

Reporting:

• Prepare all weekly/monthly reporting within set timeframes for submission to relevant parties.
• Prepare presentations for Operations/relevant stakeholders when required.
• Update and maintain all relevant records.
• Compile and prepare stats as and when required.

Code of Conduct:

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
• Take responsibility for onexe2x80x99s own performance.
• Promote TFSxe2x80x99s & EY image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFSxe2x80x99s Safety, Health, Environmental and Quality (SHEQ) Management Systemxe2x80x99s Policies & Procedures as applicable to this position.
• Ensure TFS ethical values are adhered to.

Skills and Competencies

• Knowledge of equipment, materials and suppliers used in facilities management.
• Good understanding of SLAxe2x80x99s (Service Level Agreements)
• Negotiating skills
• Time Management Skills
• Supplier/Sub-Contractor management
• Score Card Reporting
• Hospitality and customer centric focus.

Qualifications

• Matric
• Computer literacy
• Contractor Management
• MInimum 3 years experience in a similar environment.