Job Description

Introduction

Through our client-facing brandsMomentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group.The group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Assess and process medical aid claims as per claims procedures.

Requirements

Matric
Minimum of 3 years of experience in Call Centre/ Correspondence department.
Proficient in English and additional languages.
Excellent communication skills (verbal and written).
Excellent understanding of the Momentum products and processes.
Good knowledge of the Oracle Administration system.
Good knowledge of Excel.
3 years industry knowledge a pre-requisite.
Training skills.
Business communications skills.

Duties & Responsibilities

Quality check Random sample of calls and Escalated calls.
Live QA.
Quality check preselected calls (based of high call drivers).
Coaching Agents.
Take calls to keep up to date with systems products and processes when the need arises.
Maintain the confidentiality of sensitive information.
Manage financial and other company resources under your control with due respect.

Competencies

Business Acumen
Client/ Stakeholder Commitment
Drive for Results
Leads Change and Innovation
Motivating and Inspiring Team
Collaboration
Impact and Influence
Self-Awareness and Insight
Diversity and Inclusiveness
* Growing Talent