Quality Assurer
Sandton, GP, ZA, South Africa
Job Description
Job Purpose
The successful incumbent will be required to perform quality assurance reviews on all group administration business. The scope includes the verification/capturing of the new business applications forms, Client Services call audits and Claim's administration.
Key requirements of the role - Knowledge and experience
Education and specialist skills Matric RE5 3 years auditing experiencing, preferably in Call Centre Forensics exposure Quality assurance in a Call Centre environment
Responsibilities and KRA's The incumbent is expected to:
Good communication skills (verbal and written) Be deadline driven and accurate Ensure that results are accurate and add value Results are confidential and discussed at the appropriate levels identify problems and come up with solutions and resolve the problem Deliver results and meeting customer expectations Achieve personal work goals and objectives
Key competencies
Relating and Networking Analytical skills Application of new technology Analysing Leaning and independent research Planning and organising Writing and reporting Following instructions and procedures Interpersonal skills Report writing Detail orientation Decision making Level 3 and 4 Problem solving skills Level 3 and 4
Communication
External Customers Channels and partners FSCA and PA Legal Internal Supervisor Managers Exco members Kwande Group Net1 Cal I Centre
Supervision and checking
Received: Daily with all work checked Checking - work from team members
Decision making
Type: Further investigations resulting from QA reports * Consult: Line Manager, Exco members, Claims, Call Centre, Sales and operations staff
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Job Detail
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Job IdJD1536000
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSandton, GP, ZA, South Africa
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EducationNot mentioned