Quality Assurance (qa) Analyst
Job Description
We're Hiring:
Quality Assurance (QA) Analyst - Call Center (Sales)Company:
Exclusive Essentials Working Hours: Monday to Sunday,
08:00 AM - 05:00 PM (Rotational days off)
Location: Rosebank, Remuneration: R8,500 + Commission Bonus
Position Type: Full-Time
Join our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.
We're looking for a detail-oriented individual with a passion for quality, performance, and coaching.
Key Responsibilities: Monitor and evaluate sales calls for quality and compliance
Conduct one-on-one feedback and coaching sessions with agents
Support team leaders in performance improvement and discipline enforcement.
Generate and present quality reports and performance statistics
Contribute to the development of QA tools and processes
Requirements:2+ years of QA experience in a sales call center environment
Ability to work under pressure and meet deadlines
Strong attention to detail and high accuracy
Excellent coaching and communication skills
Ability to instill discipline and uphold standards
Proficient in Microsoft Excel (data analysis, charts, reports)
Confident in generating and presenting performance stats
What We Offer: Base Salary: R8,500 + Commission + Bonus
Energetic and supportive work culture
Growth and learning opportunities within the business
Send CV to Jobs@exclusiveessentials.co.za
Job Type: Full-time
Pay: From R8500,00 per month
Work Location: In person
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Job Detail
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Job IdJD1519494
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRosebank, GP, ZA, South Africa
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EducationNot mentioned