to join our team. The QA Agent is responsible for monitoring, evaluating, and improving the quality of service and/or product delivery. This role ensures compliance with company standards, customer expectations, and regulatory requirements, while providing actionable feedback for continuous improvement.
Key Responsibilities:
Identify process gaps, customer service issues, and areas for improvement.
Collaborate with team leads and management to provide coaching and feedback based on QA findings.
Develop and maintain QA scorecards and evaluation criteria.
Recommend training and process improvements to enhance service quality and customer satisfaction.
Stay up-to-date with company policies, product updates, and compliance requirements.
Help support internal audits and maintain documentation as needed.
Requirements:
High school diploma
Proven experience in quality assurance
Strong attention to detail and analytical thinking.
Excellent communication.
(isizulu speaking)
Familiarity with QA tools and systems
Ability to handle sensitive information with confidentiality and professionalism.
Comfortable working in a fast-paced, performance-driven environment.
How To Apply:
Email
: recruitment@icallgroup.com
WhatsApp
: 06 315 38097
Job Type: Full-time
Work Location: In person
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Job Detail
Job Id
JD1602096
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Mount Edgecombe, ZN, ZA, South Africa
Education
Not mentioned
Apply For This Job
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.