Job Description

About Us

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients

reduced costs, risk and complexities

together with

increased quality, efficiency and productivity

. We specialise in

Catering

,

Facilities Management

,

Cleaning and Hygiene

,

Pest Control

,

Protection

,

Energy

,

Procurement

,

Workspace Design

,

Engineering, Remote Camps

, and more.

Developing our people

- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.

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to find out more about who we are in a nutshell.

Duties & Responsibilities

Quality Systems Management

+ Develop, implement, and maintain ISO-based quality management systems (e.g., ISO 9001, ISO 14001, ISO 45001). + Ensure alignment with HACCP, SANS standards, and other relevant compliance frameworks.

Audit & Compliance

+ Conduct internal audits and prepare for external audits (client, regulatory, certification). + Ensure all Hygiene and Pest Control Operations meet Legal and Contractual Obligations.

Operational Oversight

+ Monitor service delivery quality across hygiene and pest control teams. + Collaborate with operations to resolve non-conformances and implement corrective actions.

Training & Development

+ Develop and deliver QA-related training for operational staff. + Promote a culture of quality and continuous improvement.

Client & Stakeholder Engagement

+ Liaise with clients on quality-related matters and ensure satisfaction. + Provide quality reports and insights to senior management.

Data & Reporting

+ Maintain QA dashboards and performance metrics. + Analyze trends and recommend strategic improvements.

Skills and Competencies

Strong analytical and problem-solving skills. Excellent communication and stakeholder management. Attention to detail and high standards of accuracy. Ability to lead cross-functional teams and drive change. Proficiency in QA software and reporting tools.

Deciding and Initiating Action

: Takes responsibility for actions, projects, and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.

Leading and Supervising

: Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.

Persuading and Influencing

: Gains clear agreement and commitment from others by persuading, convincing, and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one's impression on others.

Working with People

: Shows respect for the views and contributions of other team members; shows empathy; listens, supports, and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Integrity

: The specialist will act with honesty and transparency, ensuring that all innovations and processes are implemented ethically and in the best interest of the company and its clients.

Enterprising

: By driving the adoption of new technologies and innovative solutions, the specialist will contribute to Tsebo's growth and success.

Caring

: The specialist will provide support and training to Contract Managers and cleaning teams, fostering a supportive and inclusive environment.

Diligent

: The specialist will work diligently to ensure the successful rollout and optimization of new systems and processes, consistently delivering high-quality results.

Qualifications

Grade 12. Bachelor's degree in Quality Management, or related field. Minimum 5 years' experience in quality assurance within hygiene, pest control, or food safety sectors. Experience with ISO standards, HACCP, and SANS regulations. * SAPCA knowledge or certification is advantageous.