Job Description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Who we are
We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.
At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who we're looking for
We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish, and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
The QA Engineering Lead defines and drives the quality strategy, ensuring alignment with industry best practices and organizational objectives. This role involves owning and optimizing QA processes, mentoring team members, and leveraging automation to enhance efficiency and precision. The QA Engineering Lead oversees the development and implementation of scalable quality assurance solutions and frameworks to ensure consistent delivery of reliable, high-quality releases. This pivotal position requires a strategic mindset combined with hands-on technical execution, enabling the team to achieve excellence through impactful quality practices.
What you'll be doing
As part of your role, your responsibilities will include:

• Involvement in user story definition and test scenarios: Guide teams in breaking down complex tasks into actionable user stories, ensuring alignment with team goals.
• Support with issue reproduction and resolution: Ensure impediments impacting team progress are identified and resolved efficiently.
• Collaboration with developers and DevOps: Foster cross-functional collaboration to remove silos and promote seamless delivery processes.
• Cross-Team Collaboration: Drive collaboration across teams, ensuring quality initiatives align with overall organizational goals.
• Agile/Scrum practices: Lead Agile practices across the organization, ensuring their consistent application and value delivery.
• Continuous Improvement Initiatives: Strategically plan and oversee continuous improvement efforts across QA practices and tools.
• Risk Management and Impact Assessment: Align risk management strategies with organizational goals, establishing tolerance levels and mitigation policies.
• Quality standards and defect prevention: Champion quality as a core value, fostering consistency and accountability in project delivery.
• Customer Advocacy: Ensure customer expectations are embedded into quality strategies and outcomes.
• Automation creation and maintenance: Drive adoption of automation standards across teams, promoting continuous improvement and innovation.
• Automation strategies and tools: Ownership of the Quality Engineering Technical Landscape, including QA tech stacks, infrastructure, and tools.
• Tool and Framework Development: Oversee tool and framework strategies, ensuring they deliver maximum ROI and scalability.
• Metrics and performance reporting: Analyse Quality and Team performance metrics to drive improvements and align QA objectives with organizational and product goals.
• Governance and QA principles: Drive organizational alignment in Agile and QA practices, ensuring scalability and consistency in delivery.
• Technical leadership and mentoring: Take ownership of the career development of QA team members by establishing clear objectives, leveraging KPIs to evaluate performance, and delivering constructive feedback. Oversee performance appraisals, facilitate one-on-one sessions, and provide coaching on Agile methodologies and QA best practices, while cultivating a culture of continuous improvement, mentorship, and professional excellence.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.
Essential skills you'll bring to the table
The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Facilitating Scrum practices, such as stand-ups, sprint planning, retrospectives, and sprint reviews.
• Coaching and mentoring team members on Agile principles, values, and practices to foster a culture of continuous improvement and better organization.
• Collaborating with product managers, senior management, and stakeholders to assist in prioritisation and managing backlog, ensuring that the team's goals and customer's needs align.
• Assisting teams in breaking down complex tasks into smaller, manageable user stories and supporting them in estimating the effort needed and planning iterations.
• Identifying and addressing impediments that delay team progress and working with the team to find creative solutions and improve their overall performance through Agile training.
• Monitoring and tracking team metrics and progress, providing feedback and insights to help teams optimize processes and deliver value on time.
• Drive alignment in agile practice across the organization by participating in Agile guilds and communities of practice.
• Ensure all teams adopt standardized Agile practices to promote consistency and efficiency in project delivery.

Desirable skills you've got up your sleeve
It would be great if you also have some of the following skills:

• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Facilitating Scrum practices, such as stand-ups, sprint planning, retrospectives, and sprint reviews.
• Coaching and mentoring team members on Agile principles, values, and practices to foster a culture of continuous improvement and better organization.
• Collaborating with product managers, senior management, and stakeholders to assist in prioritisation and managing backlog, ensuring that the team's goals and customer's needs align.
• Assisting teams in breaking down complex tasks into smaller, manageable user stories and supporting them in estimating the effort needed and planning iterations.
• Identifying and addressing impediments that delay team progress and working with the team to find creative solutions and improve their overall performance through Agile training.
• Monitoring and tracking team metrics and progress, providing feedback and insights to help teams optimize processes and deliver value on time.
• Drive alignment in agile practice across the organization by participating in Agile guilds and communities of practice.
• Ensure all teams adopt standardized Agile practices to promote consistency and efficiency in project delivery.

Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you'll get back
We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Free Daily Meal
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy
• Work from home allowance
• Team socials

Be part of that Superclass feeling.
At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive, and empowering environment wherever you are in the Group.
It's all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.
Game on!
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!