Job Description

Position Reports to: Manager: Infrastructure
Division: National Ops
Location: Pretoria Landbank Office
Advert Closing Date: 05 September 2025
About the Position
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of our special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country. Integrity is key to the organisation.
Job Purpose
To execute regulated and quality standard audits and provide general assistance to the division in executing their responsibilities. The successful candidate will play a key role in maintaining and improving our internal standards, ensure compliance with applicable standards and supporting organisational excellence.
Education and Experience
Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) in Public Administration, Quality Management, Business Administration, Industrial Engineering and/or Project Management with 5 - 7 years' experience in a planning, quality standards assessment and audits, Project Management or process improvement role within a Business Standards environment, of which 2 - 3 years at a knowledge worker level.

#Alternative

• Senior Certificate (NQF 4) or matric with 10 years' experience in a planning, operational analysis, process improvement, Project Management and/or standards analysis and implementation role within a Business Standards environment, of which 5 years at a knowledge worker level

Job Outputs:
Process

• Compare operational performance with principles, theory and policy in area of specialisation, identify problems and provide solutions.
• Conduct research to investigate areas of concern to resolve problems and identify new solutions.
• Deploy technical and or commercial knowledge and experience to identify and resolve problems and define organisational solutions.
• Identify and recommend improvements on policies, processes, SOPs, governance and delivery systems.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics
• processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives
• Search for, integrate and share new knowledge attained through formal and informal learning
• opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Adaptability
• Analytical thinking
• Attention to details
• Commitment to Continuous Learning
• Commitment to Higher Purpose
• Conceptual Ability
• Customer Service
• Diversity Awareness
• Expertise in Context
• Fairness and Transparency
• Information Seeking
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Business Knowledge
• Data Collection and Analysis
• Decisiveness
• Efficiency improvement
• Functional Policies and Procedures
• Legislative and regulatory compliance
• Planning and Organising
• Problem Analysis and Judgement
• Quality Control
• Quality Management
• Reporting
• Risk Awareness

Compliance Competency

• GOC Confidential - sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations

Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Skills Required