Quality Assurance Agent Mr Price Money
Job Description
We're on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for ensuring that quality standards and excellent customer service levels are maintained
Qualifications: Grade 12/Matric
3-4 years of call centre experience
1 year QA experience (preferred )
Multilingual Proficiency
Strong listening skills
Effective internal communication
Teamwork abilities
Knowledge of National Credit Act (NCA)
Familiarity with POS systems, voice retrieval systems, debtors' processes, and Microsoft Office.
Responsibilities: Monitor and review call centre agents' adherence to processes and systems, addressing identified risks.
Evaluate telesales and customer care approaches, providing quality ratings and identifying training needs.
Give feedback to underperforming agents through Team Leaders.
Ensure consistent, friendly interactions with customers and colleagues.
Interact respectfully and professionally with all stakeholders.
Show a willingness to learn and improve, ensuring continuous self-development.
* Maintain a positive work ethic, including multi-tasking and efficient task completion.
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Job Detail
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Job IdJD1468449
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationZN, ZA, South Africa
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EducationNot mentioned