Quality Assessor Contact Center
Cape Town, WC, ZA, South Africa
Job Description
Company Description
We require the services of a Quality Assessor to join our new sales team. The main purpose of this job is to perform quality control audits to evaluate accuracy and effectiveness of operations. We are looking for
professional, high performance
individuals, withattention to detail, accuracy
, andproblem-solving skills
to manage and monitor quality forall processes.
Conduct compliance checks to meet SLA's Conduct quality audits and provide feedback to managers Hold regular meetings with team leaders and agents Provide feedback to agents on assessments Conduct analysis based on consolidated data to enhance process improvements Ensure accurate data capturing Monitor a select number of agents per day, per week. Calibrate quality assurance scoring with management Achieve and maintain acceptable quality scores Participate in staff meeting and collaboration sessions with management to exchange ideas and Continually examine opportunities for quality improvements and adherence
Qualifications
Grade 12
Additional Information
At least 1 year call center experience in sales Previous experience in QA essential Prior working experience in Utilities or Oil and Gas industries is advantageous Proficiency in Microsoft Office packages (Word, Outlook, Excel) Excellent interpersonal and communication skills * High attention to detail and accuracy
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Job Detail
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Job IdJD1519092
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned