Job Description

Job Advert Summary

We are looking for a

Qualified Motor Technician

to join our team at our Volvo dealership in Somerset West. The

Volvo Personal Service Technician

will be responsible for diagnosing, repairing, and servicing vehicles and vehicle systems across the Volvo range as well as for the service advisor duties when interacting with customers.

Salary structure:

Basic monthly salary Incentive structure Provident fund & Medical aid benefits

Minimum Requirements

Proof of Qualification as Technician (Trade Test/Red Seal)*
Min Grade 12 Unendorsed Drivers Licence Proven experience as a Vehicle Technician (Volvo brand advantageous) Computer Literate Successful demonstration of competency Analytical skills and problem-solving ability Attention to detail and time management skills Solid knowledge of fault finding and diagnostic machines Excellent customer orientation

Duties and Responsibilities

Owning the customer experience from booking through service/repair to handover. Supporting the front of house team and covering in their absence. Keeping the customer satisfaction reporting at the forefront of all customer interactions. Interacting with customers to understand the concern, symptoms, actions, upsell and progress. Completing fault investigation through diagnostic processes. Completing service, maintenance, and repair activities in alignment to manufacturer's standards. Completing work in a safe, environmentally friendly, and economical way. Building, developing, and sharing technical knowledge, including coaching. Complying with service/repair processes and standards as defined by the retailer/manufacturer. Identifying any outstanding safety recalls, modifications, or service actions. Supporting activities associated with quality processes and process improvement. * Supporting other roles in the aftersales team as required.