to monitor and evaluate sales calls, ensure compliance with company standards, and support continuous improvement within the call center.
Requirements
3-6 months call center experience (QA or sales environment)
Excellent verbal and written communication skills in English
Strong attention to detail and listening skills
Basic computer skills (email, spreadsheets, CRM systems)
Ability to work in a fast-paced environment
Good understanding of call center sales processes and compliance
Key Responsibilities
Monitor and evaluate sales calls for quality and compliance
Provide accurate feedback and coaching to agents
Complete QA reports and scorecards
Identify training and performance improvement areas
Maintain confidentiality and professionalism at all times
How to Apply
Email your CV to
recruitment@icallgroup.com
WhatsApp:
063 153 8097
Job Type: Full-time
Work Location: In person
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Job Detail
Job Id
JD1647693
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Mount Edgecombe, ZN, ZA, South Africa
Education
Not mentioned
Apply For This Job
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.